While these cases are often discouraging, there are certain procedures that need to be followed. If your eBay payment is complete, but you didn't receive your item, it's not as described or the auction got canceled, you'll need to file a dispute. Once it has left your possession, you are no longer in control of the package's destination. Hello . Shop with confidence. The sold the item with free shipping and shipped via Canada Post International Ground going to Europe. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history - opens in new window or tab. I buyer opened an item not received case for an item shipped Small Packets International - Ground. View cart for details. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Be as concise and brief as possible, using only professional etiquette, to inform your buyer of the actions that will be taken. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Contact your seller. Back around the 12th of Sep, it said it had cleared customs. Your requests and cases. If you didn't get your item, you're covered under eBay Money Back Guarantee. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages Be sure to report the buyer to eBay as well to help future sellers. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at which point the seller has three days to respond. Report a problem with a buyer. Using one of those two services provided to you ensures that you have done everything possible from your end to ensure the buyer's package is en route to the address the buyer provided. They can then relist the item for you to repurchase with the correct address. Are you a seller looking to respond to an item not received case? There are four possible reasons you will experience an "item not received" case, which I will elaborate upon in the following segments. If the seller offers to give you your money back, they have 2 business days to issue your refund. Buy It Now +C $1.99 shipping. Fine, I replied, “Okay, thanks for letting me know.” Today I received another message that they had canceled it, but when I checked the actual cancellation details, the reason they gave was, “Buyer asked to cancel the item in the order.” This also applies to my international shipments. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. For some reason a payment I made to a seller is not showing up on Paypal. If the seller has already shipped the item, they won't be able to change the shipping address. If your item arrives, you can choose to cancel your case. The seller couldn't or … You can also report an item that hasn't arrived through My eBay - see the instructions below to find out how: Once you've let the seller know, you can check on the status of your request at any time. I originally bought an item on ebay US from a seller in Tampa Florida on 5th March 2020. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. As you have "filed an item not received request", you don't need to do anything. Most sellers welcome the opportunity to work … Send a message to your buyer, provide empathy, stating that you will do your best to resolve this dispute for them. But the buyer issued the Ebay claim "Item not received", because the item arrived later than expected. You can find your order's delivery information in your Purchase history - opens in new window or tab. If the total cost of the item was more than $10, follow the eBay case procedure. Resolving selling problems. Find your item and then you can open an item not received case. To answer the question that most sellers may have: if you have used one of the two services mentioned above and the tracking information shows that the item was delivered, you are protected by eBay's seller protection program and are not required to refund the buyer. Contacted Aust Post and they said the sender must contact them and lodge a missing parcel report. Hello Sir. S O U p o n 3 Z s o 0 r e S d T 4 7 8. If this happens, you should get in touch with the seller and try to reach an agreement on what to do next. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. 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